RSG Online Training Course

Please Note: The Online RSG course isn’t available on ZAC (Zealifi Academy Centre) right now.  It is available on our eLearning Centre. When you place your order we will be in contact with you to enrol you into this system. Any questions please give us a call on 1300 122 287.


This course covers SITHGAM001 Provide responsible gambling service nationally recognised unit of competency which is valid in QLD and WA.



Why do I need the online SITHGAM001 – Provide Responsible Gambling Services?

If you work or want to get a job in a gambling-related workplace such as a pub, hotel, club, resort or casinos etc., and you will be involved in the sale or service of gambling activities you will be required to complete the online SITHGAM001 RSG course. This course is also required for a licensee, gaming managers and supervisors.  

The Provide responsible gambling services (RSG) course contains the unit of competency SITHGAM001 from the nationally endorsed Hospitality & Tourism Training Package (SIT).

This course describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Duration may take up to six hours to complete online depending on experience and previously acquired understanding. This program includes detailed learning content and comprehensive assessment.

The online RSG course is divided up into two (2) sections, and to ensure knowledge retention for the learner there is an assessment after each section. There are a variety of different question types including multiple choice, drag and drop, sort, short answer and case studies.

Zealifi will determine the support needs of our learners by asking our learner to complete a language, literacy, and numeracy support indicator, which is available upon request. This is completed prior to training and assessment to assess the learner’s suitability for their desired course and to identify if additional support may be required. Zealifi wants to ensure we can provide an inclusive and supportive learning environment.

The statement of attainment on successful completion of the course is accepted in Queensland and Western Australia. This will be emailed to you. If you wish to obtain a paper copy of your statement of attainment there will be an additional charge of $15.00.

You will need to access the following software and connections in order to experience the best online experience. Any device (PC, Laptop, Tablet, Smartphone).

  • Adobe Reader
  • Fast internet connection
  • Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)
  • Speakers
  • Your Unique Student Identifier (USI)
  • Photo Identification

Learners have access to a range of online learning resources including the following:

  • RSG Fact Sheets
  • Example of Self and Venue initiated exclusion forms
  • Reference Materials (State and Territory specific information)

We strongly encourage all learners to read our student handbook prior to purchasing your online RSG course, it can be found here. This details your rights as a learner, our terms and conditions, our refund policy, our complaints and appeals policy and process and your obligations as the learner.

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