The course focuses on content that will ensure the required performance criteria from Provide Responsible Gambling Services unit of competency (SITHGAM022) is met:

• Implement responsible gambling practices.
• Provide information and assistance to customers about problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.