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Gaming venues should have a Customer Liaison Officer (CLO) available during the approved gaming hours. The CLO needs to be trained in the exclusions process (self-exclusion and venue-initiated exclusion), providing gambling help services information, reporting to OLGR and knowledge of the code of practice.
The RSA course contains the nationally accredited unit of competency SITHFAB002 Provide responsible service of alcohol. The course describes the performance outcomes, skills and knowledge required to provide responsible alcohol services and to assist those customers who may be requesting or drinking alcohol on licensed premises.