Registered Training Organisation (RTO)

Australian Consulting & Training Solutions Pty Ltd trading as Zealifi has been operating as a Registered Training Organisation in Queensland proudly since 2008. Our registered training organisation provider no. 31709. Currently we are offering two units of competency on our scope of registration: 

  • SITHFAB021 Provide responsible service of alcohol
  • SITHGAM022 Provide responsible gambling services

Zealifi offers comprehensive, flexible, responsible, and cost-effective training services to employers, skilled employees, job seekers, and school students.

Additionally, we have developed relevant business, training and assessment, hospitality, and personal development courses. As a specialist RTO, we can offer highly customised programs and deliver a standard of service that is second to none. We are committed to quality, customer service and compliance.

Under the Data Provision Requirements 2012,  Australian Consulting & Training Solutions Pty Ltd T/A Academy Hospitality Australia and Zealifi is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by Australian Consulting & Training Solutions Pty Ltd T/A Academy Hospitality Australia and Zealifi for statistical, administrative, regulatory and research purposes. Australian Consulting & Training Solutions Pty Ltd T/A Academy Hospitality Australia and Zealifi may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and
  • NCVER

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys and data linkage;
  • pre-populating RTO student enrolment forms;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Your privacy is important to Zealifi. This privacy statement provides information about the personal information that Zealifi collects, and the ways in which Zealifi uses that personal information.

Personal information collection

Zealifi may collect and use the following kinds of personal information:

  • Information about your use of this website (www.zealifi.com.au;);
  • Information that you provide using for the purpose of registering with the website (www.zealifi.com.au);
  • Information about transactions carried out over this website (www.zealifi.com.au);
  • Information that you provide for the purpose of subscribing to the website services (www.zealifi.com.au); and

Any other information that you send to Zealifi.

  • Administer this website;
  • Personalise the website for you;
  • Enable your access to and use of the website services;
  • Publish information about you on the website;
  • Send to you products that you purchase;
  • Supply to you services that you purchase
  • Send you statements and invoices;
  • Send you marketing communications.

Where Zealifi discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Zealifi may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

Zealifi will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Zealifi will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers

Information that Zealifi collects may be stored and processed in and transferred between any of the countries in which Zealifi operates to enable the use of the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.

Other websites

This website contains links to other websites. Zealifi is not responsible for the privacy policies or practices of any third party.

Contact

If you have any questions about this privacy policy or Zealifi treatment of your personal information, please write to: by email to hello@zealifi.com.au ; or by post to PO Box 683, INDOOROOPILLY QLD 4068.

The below Terms and Conditions are for all courses that Australian Consulting & Training Solutions Pty Ltd T/A Academy Hospitality Australia and Zealifi (RTO No 31709) https://training.gov.au/organisation/details/31709/summary delivers and issues certification. 

Booking Conditions

  • Pre Enrolment Quiz is required to be completed prior to purchasing Online RSA (SITHFAB021), Online RSG (SITHGAM022) and NSW RSA.

  • If the Pre Enrolment Quiz is not completed prior to purchase, Zealifi will contact the student within 2 business days to chase up.

  • If the purchase was for an online RSA or online RSG, we will suspend access to online courses until Pre Enrolment Quiz is completed.

  • If the purchase was for NSW RSA, the student’s booking place is not confirmed until the Pre Enrolment Quiz is completed.

  • The Pre Enrolment Quiz allows students to be assessed in their Language, Literacy, Numeracy and Digital Skills, Zealifi will advise students of their suitability for the training product they have chosen. Zealifi will advise students of training support and wellbeing options that Zealifi can offer.

  • Face to face training courses is subject to minimum numbers and are required at least 7 days in advance to secure a booking.

  • Bookings for face to face courses may be accepted up to one (1) day prior to the commencement of the training course depending on availability.

  • A confirmation email is sent out once we receive your booking and/or when any pre enrolment procedure is adhered to.

  • RMLV certificates will be issued within 5 working days, only when full payment has been received, full attendance and the course is 100% successful.

  • The statement of attainment for all accredited courses will be issued within 5 working days, only when full payment has been received, and the course is 100% successfully completed. We can email a copy to employer only if student provides their consent.

  • Certificates of Completion for non-accredited courses are emailed electronically to the student or employer, within 5 working days when full payment is received. If printed copy is required, an extra cost of $11.00 will be invoiced. Full payment is required prior to posting the certificate.

  • For all online non-accredited courses, the Certificate of Completion is emailed out to the student at no additional cost.

  • Accurate information must be provided in online enrolment form; this is used in production and distribution of certification. If information is incorrect, Zealifi is not liable for misspelled or non-delivery of certifications.

  • Notification of posted certificates not received by participants will be replaced free of charge, up to one (1) month after course completion.

Fees and Refund Conditions
  • There are no hidden fees regarding the course prices listed on the website, Zealifi does not charge extra fees for urgent marking, course extensions, or one on one support. The price listed is all you pay for the course, however if you are paying via credit/debit card a card processing fee will be added at the checkout.
  • There are extra fees that would only apply in these circumstances:
    • Refunds less paid transaction fees
    • Replacement certificate fee – $50 for RMLV and $15 for all other training courses, this includes postage and administration, and fees must be paid prior to issuing the replacement certificate.
  • No show on the day of the face to face course will incur a 100% forfeit of monies.
Student Handbook

Please download the Student Handbook to ensure you are fully informed of the training product you are wishing to enrol in or book your spot on an upcoming course date.

 

 

Please read the Student Handbook that has range of policies and procedures designed to assist learners. These policies include but not limited to diversity and inclusion, student support, wellbeing support,  cancellation and refunds. Download Zealifi’s Student Handbook by clicking here.

You can also request for the Student Handbook to be sent out via email or post, please call the office on 1300 122 287 or email hello@zealifi.com.au for further assistance.

Australian Consulting and Training Solutions Pty Ltd. Trading as Academy Hospitality Australia and Zealifi. Registered Training Organisation provider number is 31709.