Why do I need the QLD CLO Refresher?
If you work in a gambling-related workplace such as a pub, hotel, club, resort or casinos etc., you need to update your knowledge regularly in customer liaison officer roles and responsibilities, Queensland Responsible Gambling code of practice, legislation requirements and the exclusion process. It is also a requirement for workplaces to demonstrate that their employees are regularly updated and refreshed in their knowledge according to their endorsed responsible gambling policies, exclusion policies and compliance programs. Our short and concise CLO Refresher online course will ensure you are well-equipped in knowing how to perform your role and have a sound understanding of your legal obligations.
This course is perfect for anyone involved in gaming duties or tasks in the various gaming areas of the hospitality industry that needs to refresh the Customer Liaison Officer (CLO) obligations. Our CLO Refresher online course is a short but informative course that will ensure you are kept up to date with the latest information and requirements.
The online CLO Refresher course will cover the following:
- Assisting patrons with a gambling problem
- Dealing with patron’s assistance requests
- Provision of Information
- Self Exclusion provision
- Venue initiated exclusion provision
- Removing/cancelling exclusions
- Signage requirements
- Penalties and breaches
In ZAC when you have successfully completed the last quiz, your certificate will be displayed allowing you to print and save.
You will need to access the following software and connections in order to experience the best online experience. Any device (PC, Laptop, Tablet, Smartphone).
- Adobe Reader
- Fast internet connection
- Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)