The interim certificate is valid for 90 days allowing you to work throughout this time, you will need to take the interim certificate to a Service NSW centre to get your competency card processed. The competency card will be posted out to you, which is valid for 5 years. After the 5 years you will be notified by Liquor and Gaming NSW to complete your online refresher training course, you won’t need to complete the full course again. Also, included is the SITHGAM001 Provide responsible gambling services statement of attainment allowing you to use this to work in QLD and WA.
For anyone new to the gaming industry or returning to a job requiring RCG competency card after 5 years, you can attend one of our regular face to face classes at Twin Towns Services Club in Tweed Heads. Zealifi is approved by the Liquor and Gaming NSW to deliver this course. Please note of you need to renew your NSW RSG competency this must be completed via the Liquor and Gaming NSW online program. Please check out our FAQ’s for further information.
The course covers the nationally recognised unit of competency SITHGAM001 – Provide Responsible Gambling Services plus Liquor and Gaming NSW specific state information.
Duration is 7 hours face to face, class attendance time is legislated by Liquor and Gaming NSW, class time includes completion of written and practical assessment. The program has been designed for entry level and intermediate experienced individuals.
All assessments are completed in class which includes a combination of multiple choice and short answer questions as well as assessed practical performances of simulated workplace situations, scenarios, and verbal questioning.
Zealifi will determine the support needs of our learners by asking our learners to complete a language, literacy, and numeracy support indicator, which is available upon request. This is completed prior to training and assessment to assess the learner’s suitability for their desired course and to identify if additional support may be required. Zealifi wants to ensure we can provide an inclusive and supportive learning environment.
You will receive two forms of recognition from our NSW RCG course:
No 1. NSW Liquor and Gaming Interim certificate which is produced by Liquor and Gaming NSW. This your credential for gaining your competency card.
No 2. Nationally Recognised Statement of Attainment* for SITHGAM001 Provide Responsible Gambling Services, enabling you to work nationally in the Liquor industry. This will be emailed to you. If you wish to obtain a paper copy of your statement of attainment there will be an additional charge of $15.00.
Statements of attainment do not expire and accepted in QLD and WA.
You will need to bring with you photo identification, your Unique Student Identifier (USI), your own pen and notepad.
We strongly encourage all learners to read our terms and conditions, privacy policy and student handbook prior to purchasing your NSW RCG course. These documents provide you with details as your rights as a learner, our terms and conditions, our refund policy, our complaints and appeals policy and process and your obligations as the learner.
We will provide you with a detailed workbook for both the national competency and the NSW state specific information. You will also have access to our online portal for additional support information and resources to read that could engage you for over 4 hours.