Responsible Service of Alcohol 2023-2024 Refresher

This Responsible Service of Alcohol refresher is aimed at those who need to update skills or refresh their knowledge in the current fundamentals of responsible service of alcohol practices and obligations. This course has been updated to include all current fines and penalties, signage and OLGR compliance knowledge.  The Responsible Service of Alcohol refresher is written for QLD hospitality workers.


$25.00 Including GST


Why do I need the QLD RSA Refresher?

Our online course in ZAC is for anyone who is serving or selling alcohol that you need to update your knowledge regularly in responsible alcohol serving and selling practices, obligations in legislation and licensing requirements, harm minimisation, and ramifications for non-compliance i.e. penalties. It is also a requirement for workplaces to demonstrate that their employees are regularly updated and refreshed in their knowledge according to their endorsed responsible alcohol policies and compliance programs.  Our short and concise RSA Refresher online course will rejuvenate and reinvigorate your compliance knowledge and get you up to speed. Please be aware this course is NOT a substitute for the nationally accredited SITHFAB001 Provide responsible service of alcohol unit of competency course. If you need to do complete the nationally accredited course to obtain your statement of attainment you can complete this course with Zealifi for $45.00 (GST exempt). 

Workplaces in Queensland that sale or serve alcohol need to ensure their employees are regularly refreshed in their responsible alcohol practices, harm minimisation and are up to date with any new changes to legislative requirements. Even when employees have obtained the nationally accredited unit of competency SITHFAB001 (current code) Provide responsible service of alcohol statement of attainment, as the statement of attainment never expires you still need to demonstrate knowledge is refreshed regularly.

The best way to do this is to complete our online RSA Refresher with ZAC which is a short and concise course that will tick your compliance boxes. 

The online RSA Refresher course will cover the following:

  • Alcohol and the effects on the drinker
  • Identifying issues with different types of customers
  • Standard drinks
  • Acceptable proof of age documents
  • Minors
  • Unduly intoxicated patrons
  • Disorderly patrons
  • Refusal of service
  • Criminal organisations
  • Liquor compliance information

In ZAC when you have successfully completed the last quiz, your certificate will be displayed allowing you to print and save.

You will need to access the following software and connections in order to experience the best online experience. Any device (PC, Laptop, Tablet, Smartphone).

  • Adobe Reader
  • Fast internet connection
  • Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)
  • Speakers