Courses

This practical and engaging course explores the core principles of emotional intelligence and how they enhance communication in the modern workplace. Suitable for staff at all levels – from frontline employees to senior managers – the course provides tools to recognise and manage emotions, build stronger working relationships, and communicate with greater clarity and empathy.

Gain essential skills to recognise, address, and resolve workplace conflict. This course is ideal for customer service, hospitality, or team-based roles and covers conflict triggers, resolution strategies, communication techniques, and professional conduct to support a respectful, productive, and collaborative work environment.