Introduction

Congratulations for being nominated by your venue to complete a (CLO) Customer Liaison Officer training course.

Under the Code of Practice, venues are to nominate a person to perform the role of a Customer Liaison Officer and to undertake three (3) key responsibilities. Namely, to:

• provide appropriate information to assist patrons with gambling-related problems
• support staff in providing assistance to those patrons
• provide assistance to staff with gambling-related problems

We will look at these three responsibilities throughout the course.  Firstly, we should revisit the Code of Practice, signs of problem gambling and the odds of winning.