Congratulations for being nominated by your venue to complete a (CLO) Customer Liaison Officer training course.
Under the Code of Practice, venues are to nominate a person to perform the role of a Customer Liaison Officer and to undertake three (3) key responsibilities. Namely, to:
- provide appropriate information to assist patrons with gambling-related problems
- support staff in providing assistance to those patrons
- provide assistance to staff with gambling-related problems
We will look at these three responsibilities throughout the course. Firstly, we should revisit the Code of Practice, signs of problem gambling and the odds of winning.