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Introduction

Congratulations for being nominated by your venue to complete a (CLO) Customer Liaison Officer training course.

Under the Code of Practice, venues are to nominate a person to perform the role of a Customer Liaison Officer and to undertake three (3) key responsibilities. Namely, to:

  • provide appropriate information to assist patrons with gambling-related problems
  • support staff in providing assistance to those patrons
  • provide assistance to staff with gambling-related problems

We will look at these three responsibilities throughout the course.  Firstly, we should revisit the Code of Practice, signs of problem gambling and the odds of winning.

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