Current Status
Not Enrolled
Get Started


Congratulations for being nominated by your venue to complete a (CLO) Customer Liaison Officer training course.

Under the Code of Practice, venues are to nominate a person to perform the role of a Customer Liaison Officer and to undertake three (3) key responsibilities. Namely, to:

  • provide appropriate information to assist patrons with gambling-related problems
  • support staff in providing assistance to those patrons
  • provide assistance to staff with gambling-related problems

We will look at these three responsibilities throughout the course.  Firstly, we should revisit the Code of Practice, signs of problem gambling and the odds of winning.

Scroll to Top